Location: Bali, Indonesia

About the Role

We are seeking an experienced General Manager to lead the operations of a boutique luxury villa resort in Bali. The role is responsible for delivering exceptional guest experiences, maintaining luxury service standards, driving operational excellence, and leading a high-performing hospitality team.

The ideal candidate will have experience managing luxury hotels, boutique resorts, villas, or private residences, with strong operational leadership and a passion for personalized guest service.

The Hotel Manager will oversee all aspects of resort operations, including guest services, rooms division, housekeeping, food & beverage coordination, team management, financial performance, and service quality improvement.

Key Responsibilities

• Lead daily resort operations, ensuring smooth service delivery and compliance with luxury hospitality standards.
• Oversee Rooms Division, Front Office, Guest Relations, Housekeeping, Concierge, and operational support functions.
• Deliver personalized guest experiences and maintain strong relationships with VIP and international guests.
• Lead, coach, and develop the hospitality team while building a culture of service excellence.
• Manage operational budgets, costs, revenue opportunities, and business performance.
• Coordinate food & beverage operations, private dining, and guest experiences.
• Maintain quality standards, conduct service improvements, and ensure compliance with health, safety, and operational requirements.
• Provide operational updates and recommendations to ownership and support strategic initiatives.
• Candidate Requirements

Qualifications:

• Minimum 8–10 years of hospitality experience in luxury hotels, boutique resorts, villas, or private luxury properties.
• Previous experience as Hotel Manager, Resort Manager, Operations Manager, General Manager, or Rooms Division Leader preferred.
• Proven experience managing teams and delivering high-touch personalized service.

Skills & Competencies

• Strong understanding of luxury hospitality operations and guest experience management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage operations in a fast-paced, high-service environment.
• Strong financial awareness and experience improving operational performance.
•  Experience implementing SOPs and service quality improvements.
  
  ✅ Please note that only shortlisted candidates will be contacted for the next stage of the selection process.