Job Overview

The Customer Service Sales Engineer role will be responsible for achieving the sales budget for assigned Business Units and countries with a focus on service sales, while ensuring a thorough understanding of customer needs and the competitive landscape.

Job Responsibilities:

• Responsible for sales budget achievement for the assigned Business Units (BU) and countries, with focus on service sales.

• Drive business development with existing and new customers.
• Regular customer visits to create & follow-up on opportunities.
• Build trustful relationships with existing customers and develop new customer base.

• Responsible for entire sales cycle from first contact to presenting solutions, quotation, negotiation, contract signing until hand-over.

• Open communication and frequent update of market information to the Line Manager and other teams e.g. Quotation.

• Full overview of customer installed base & competitive situation, with high awareness of what it takes to win the order.

• Accurate monthly sales order forecast and provide professional sales report to the management on a timely basis.

• Sales Pipeline Management:
• Drive various market activities to generate new sales opportunities.
• Formulate business action plan to develop new market and/ or applications, by working closely with various department including commercial, marketing and application/ technical.

• High accountability and transparency on sales pipeline, and consistently use the CRM platform to consolidate verified data about leads and opportunities.

• Develop and grow sales channels e.g. channel partners, agencies, finders, wherever required to meet business goals.

• Accounts Relations:
• Key contact to customers’ enquiries (projects, single machines, services) and coordinate internally.

• Work closely with Service Operations team to drive customer satisfaction, including handling feedback and resolving issues.

• Manage the existing installed base and grow the service business.
• Work closely with the Regional Sales, as well as Key Account Managers in managing both global and regional key accounts.

Qualifications:

• Degree in Engineering (Mechanical / Process / Industrial), or Degree in Food Technology.
• At least 6 years of sales experience with proven track records.
• Knowledge and experience in the food, feed or rice industries is a strong plus.
• Demonstrate extraordinary ownership and accountability.
• Strong entrepreneurial spirit and business acumen, especially in B2B industries.
• Curiosity questioning towards customers’ business needs and good listening skills.
• Value based and solution selling skills.
• Results driven and self-starter.
• Positive thinker and high emotional intelligence.
• Ability to handle multiple tasks within tight deadlines.
• Ability to connect the dots, interpret and communicate complex information to external and internal stakeholders.
• Strong networking skills and good relationship management.
• Strong understanding on critical sections of the entire value chain within the food/ material processing industries.